All You Need to Know
At Patchwork at Homespun, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.
Workshop and Class Policy
Cancellations or Postponement
All class fees are to be paid in full at the time of booking. Due to costs associated with booking teachers and special guests, full refunds or transfer of fees to another class or workshop can only be offered up to 2 weeks prior to the class or workshop.
If the shop is forced to close due to WA Health or Government mandate, we reschedule the class. Where this is not possible, we will provide a class credit for class/s missed to be used by the end of that year.
There may be occasions where we can fill your place from a waiting list. In this case we are happy to refund the class fee once the substitute has paid and confirmed their place.
Full fees will be refunded in the event that we cancel the workshop.
Please bring all necessary requirements to class.
Class participants enjoy a 10% discount on purchases made in store on the day of their class.
Returns and Refunds
Please let us know as soon as possible if you are not happy with your purchase. We are happy to accept returned goods within 2 weeks of receipt and as long as they are in their original packaging and condition and you have your receipt. Returns are at the buyers expense. Due to copyright laws, we cannot accept the return of patterns or books. Goods must be returned to our store at the buyers cost prior to any refund or exchange taking place. Refunds will exclude postage costs.
In line with Guidelines released by the WA State Government we have taken the following precautions to keep our customers and staff safe.
Physical distancing of 1.5m is expected to be maintained by customers and staff.
All customers are required to scan using the WA Safe App or manually sign in on our register.
Where mandated by Government, masks must be worn before entering the shop. If you have an exemption, we may ask you to show written proof.
Hand sanitiser is provided to all customers and staff upon entering the shop. Hand sanitiser is also provided next to the cash register and in the workshop.
We have restricted class size to enable physical distancing and patrons within the shop as per the State Government requirements.
Regular cleaning is under taken during the day aswell as after each class.
Communal equipment is limited and cleaned regularly during the day.
Signage is displayed in the shop and workshop to remind staff and patrons of the guidelines and expectations.
Attendees to classes must bring their own sewing equipment and mug. Hand sanitiser must be used before using the tea and coffee station. Only one patron at a time at the station.
Patrons of the shop and classes are also asked to bring their own hand sanitiser for their personal use.
No food or drink is to be shared on the premises.
A hand dryer has been installed in the bathroom.
We thank all our wonderful customers for their support and care during this time.